Deliveries to Europe post-Brexit (after January 1st 2021)
Following the completion of Brexit on the 1st January, there are some significant changes to post and parcels being sent from the UK to Europe which you need to understand prior to placing an order.
We have seen some serious delays to some deliveries to European destinations due to the extra processing involved at customs. Please be prepared to wait longer for your package to arrive. In some cases (but not all) we may have some limited tracking information available. For extended delays, it may take some time for the delivery company to investigate why there has been a delay, and we ask for your patience whilst these investigations are carried out. If you are not prepared to wait, please do not place an order.
Customs Fees and VAT/taxes
Your country may impose importation fees and/or additiona taxes on the value of your import, so before placing an order please check what fees you may have to pay when purchasing from us.
Under no circumstances are we liable for any additional importation fees. If are not prepared to pay the required import fees, please do not risk it and do not place an order. If you refuse to pay, the package may be returned to us. In these cases we will refund the value of the items purchased minus any delivery and handling costs incurred. Any custom/bespoke items may not be refunded. Any design time charges will also not be refunded.
We thank you for your continued support and co-operation during this transition.